tag:blogger.com,1999:blog-6798368475920876945.post3031008202721097666..comments2024-03-28T02:21:10.586-04:00Comments on Teaching Learners with Multiple Special Needs: Fed UpKatehttp://www.blogger.com/profile/05513289226118469583noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-6798368475920876945.post-5859700101505958802009-12-17T14:51:35.322-05:002009-12-17T14:51:35.322-05:00Giant AAC company conference called with the SLP a...Giant AAC company conference called with the SLP and I today. They some techy (and marketing) people on the line. Nothing was really solved with the device as of now. However we have a plan. The SLP emailed some of the problematic boards and some of the not problematic boards to the software people to check. I was sent directions on doing a disk check on the device, with instructions to e-mail the results back to Giant AAC. It sounds like we are running with the theory of it being a Hardware Problem. Which means I need Big AAC Company to step up now. The question in my mind continues to be, "What happens to people who need tech support/help who are NOT popular bloggers?" I didn't start blogging to get extra tech support from companies, I started blogging to share my knowledge and resources with colleagues. I would like some reassurance and some PROOF from Giant AAC (and Big AAC) that they are going to improve their tech/customer support for everyone else.Katehttps://www.blogger.com/profile/05513289226118469583noreply@blogger.comtag:blogger.com,1999:blog-6798368475920876945.post-78187861817836138222009-12-15T10:41:26.333-05:002009-12-15T10:41:26.333-05:00Well, I called Dynavox and the tech support person...Well, I called Dynavox and the tech support person said the start button has been repaired and the tune-up/upgrade has been completed. This is a quick turn-around. <br /><br />No one contacted me about the cost of the repair, so now I'm wondering if I will get hit with a big bill. If there is a cost, I would have like to have been contacted before the repair was done.<br /><br />I told the rep they should call or email people when these packages are enroute. This turnaround was so fast I thought there had been a glitch, and the repair had not been done. I was going to refuse to sign for the package until I was sure it had been!<br />* * * *<br />Re your students' problems, I think SLPs and parents who have had problems with the company should approach it as a group. I know you are not alone.<br />Why don't you check the yahoo PACT list for help?Pilgrimhttps://www.blogger.com/profile/13263860830512792429noreply@blogger.comtag:blogger.com,1999:blog-6798368475920876945.post-72013236128986948662009-12-15T09:29:21.423-05:002009-12-15T09:29:21.423-05:00This morning I got an early call from UPS. They...This morning I got an early call from UPS. They're dropping off a package from Dynavox today, and will need a signature. <br /><br />Friday morning I called Dynavox about their offer to update/tune-up our son's Tango and was given a routing number to write on the outside of the box.<br />That afternoon, I paid %60 to mail (and insure) the device to Dynavox in Pittsburgh. I have not heard from Dynavox since.<br />I give you one guess as to what UPS will be dropping off.<br />I give 100 guesses as to the reason. Your is as good as mine.Pilgrimhttps://www.blogger.com/profile/13263860830512792429noreply@blogger.comtag:blogger.com,1999:blog-6798368475920876945.post-77595579182147313062009-12-12T14:34:33.693-05:002009-12-12T14:34:33.693-05:00The Giant AAC company recently ate the small AAC c...The Giant AAC company recently ate the small AAC company we bought our son's device from.<br /><br />Their lack of customer-friendliness was one reason for not buying from them originally.Pilgrimhttps://www.blogger.com/profile/13263860830512792429noreply@blogger.comtag:blogger.com,1999:blog-6798368475920876945.post-17363924591884646432009-12-11T09:26:06.311-05:002009-12-11T09:26:06.311-05:00Take a look at "my talk". A father deve...Take a look at "my talk". A father developed it for his son once he was fed up like "this teacher".Karenhttps://www.blogger.com/profile/14790190281088583854noreply@blogger.comtag:blogger.com,1999:blog-6798368475920876945.post-59244944782472976872009-12-10T21:08:10.849-05:002009-12-10T21:08:10.849-05:00Good on you for standing up for what's best fo...Good on you for standing up for what's best for your students, must be hellish for them to have no way to voice stuff when equipment isn't working. And shame on the companies for not giving support - the enormous prices paid for this equipment is supposed to be mostly BECAUSE of the support needed isn't it???Anonymousnoreply@blogger.com