Once upon a time there was a special needs teacher. She supported a teenager who used a communication device from Big AAC Company. The model of his device, the Quick Silver, was older, but not old enough to allow purchase of a new AAC device. Sadly for the teacher, the teenager and the speech pathologist, the Quick Silver runs software from Giant AAC Company. Giant AAC Company has grown very huge recently, with their gobbling of smaller companies and so forth. However, one of their main stay products remains the software that runs on the Quick Silver.
The thing is that every time Quick Silver breaks the teacher or the speech pathologist calls Big AAC Company for support. Big AAC Company says the issue is a software issue and that they are "no longer allowed" to support Giant AAC Company's software. This is because Giant AAC Company has decided to make their software licenses unobtainable through pricing or other methods. The teacher and speech pathologist have been hearing this story of licenses from just about every AAC vendor on earth these days and they are pretty tired of it. In fact it is making them want to never, ever buy anything from Giant AAC Company again.
However calls and e-mails to Giant AAC Company claim that the issue would either be fixed by paying all sorts of money to upgrade the software or that the issue is not software related at all. This is only after the teacher and speech pathologist loose hours of work with disappeared programing and the directive from Giant AAC Company to delete the preference files (a very bad idea). Giant AAC also claims that Big AAC is allowed to support their software, which is an annoying argument to be stuck in the middle of when a teenager is sitting around voiceless.
Something is very wrong with the AAC industry when Big AAC Company and Giant AAC Company cannot manage to support the users they have. This is almost ironic for the teacher and the speech pathologist because Big AAC Company and Giant AAC Company are both bending over backwards right now to try to sell devices to other teenagers in the same class.
Guess what? This teacher is voting for Little AAC Company or Less Well Know AAC Company until Big AAC Company and Giant AAC company redirects their focus towards meeting the needs of AAC users.